A chat bot is a system based on artificial intelligence able to automatically manage a conversation with users as part of a virtual chat.
Through the group company Aimage, specialised in researching and developing artificial intelligence, Ediscom is able to provide its clients with innovative solutions able to meet the needs of today’s market.
The customer’s request is used as a basis to create a personalised chat, building a simple yet effective system that acts as an intermediary between the company and its customers.
Ediscom’s chat bots improve the user experience with customer care and optimise the management of communications, as well as representing a high-performance tool for lead generation:
- Customer service available 24/7
- Lead generation in line with the products and services offered by the client
- Managing requests from users who access e-commerce sites
- Consulting and assistance to book services online
- A rapid and efficient service
- Exhaustive replies in real time